How do I shop?
You can browse around the shop by clicking on the categories at the top left of the screen then scroll through the list of items. For more details click on the picture.
Alternatively you can search for an item by typing its name or part name into the search field and clicking “Search”. A list of all matching items will be shown.
To buy an item select the quantity you want and then click on the “Buy Now” or “Add to Cart” button. You will be shown your shopping cart with the items you have selected so far and the total price. Click on the “Continue Shopping” button to select more items or click on the “Checkout” button to complete the order.
How do I Checkout?
On the Shipping and Payments page you can check your address or enter a shipping address if it is different from your billing address. The system will show the available delivery methods. If there is a choice, select your preferred way. Select your preferred method of payment and click the “Continue” button.
The Place Order screen will show all the details of your order and a total price. If you are happy click the “Submit Order” button to place the order.
How do I pay?
If you opted to pay by credit card/PayPal you will be taken to PayPal’s computer. If you have a PayPal account you can login and use that. Otherwise you can select your credit card and enter the details for payment.
You can pay by cheque – sterling only. Please make cheques payable to 'IDTA Sales Ltd' and post to 'Sales Dept. IDTA, 76 Bennett Road, Brighton, BN2 5JL, United Kingdom'. Write your order number on the back and/or enclose a copy of the order.
IDTA Members and account holders of good standing can opt to pay on account. You will receive the invoice with the goods. You MUST have entered your IDTA Membership Number in your profile.
In exceptional circumstances we can accept a Euro Cheque or an Electronic Payment direct to our bank account. You MUST FIRST phone the Sales Office to arranged this.
When is my order accepted?
Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon as possible, after the order has been placed. However, the contract for the sale of the goods will not be formed until delivery of the goods to you at the address you provide to us.
How do I contact the Sales Office?
The ways of contacting the Sales Office are on the “Contact Us” page (click on “Contact Us” in either the top right or bottom left hand corner).
I can’t find the answer to my question.
If you cannot find the answer to your question in this FAQ or in the Terms & Conditions, the Sales Office will be happy to answer your question – contact details as above.
How do I know my order went through?
Once we get your order, you will receive an e-mail confirmation usually within minutes. If you don't receive an email within a couple of hours, please call our Sales Office before placing another order.
How do I check the progress of my order?
You can check the progress of your order by logging in, using your user name and password, and check your order history from your account page. This will show your order number and the order status. The Order History is at the middle, right hand side of the screen.
An order can have the following statuses:
- Queued (Q)
- Not finished (I)
- Failed (F)
- Processed (P)
- Complete (C)
- Backordered (B)
- Declined (D)
Queued is the status of new orders. It indicates that an order has been placed and is waiting to be processed.
Not finished indicates that payment for the order has not been completed (The customer went to an online payment processor but has not returned yet; the transaction is neither successful nor failed).
Failed indicates that the payment transaction could not be processed.
Processed indicates that the payment has been received by the shop
Complete indicates that the order has been packed and shipped and is complete
Declined indicates that the order has been cancelled by the store admin.
What if I want to cancel an order?
Contact the Sales Office at the earliest opportunity.
What is your policy on returns?
REFUNDS WILL ONLY BE GIVEN ON FAULTY GOODS IF RETURNED TO THE IDTA WITHIN 28 DAYS OF ORDER.
Non-UK customers should contact our sales team (email, phone or fax) to advise them if they are returning an item.
What information will IDTA hold about me?
We only hold the information you give us when you register, plus the history of the orders you have placed with us and any changes to your personal details.
The information we collect will be used to:
- Process your orders.
- With your consent email a newsletter to inform you of various promotions, goods and services that may be of interest to you.
Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws.
Will my personal information be safe?
Any personal information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned.
Any personal information you provide will be held with the utmost care and will not be used in ways that you have not consented to.
IDTA does not store your credit card details.
Is it secure to give my credit card details over the Internet?
IDTA uses PayPal to process the credit card transactions. PayPal automatically encrypt all sensitive information sent between your computer and their servers. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available). Personal information stored on PayPal’s servers is heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, PayPal does not directly connect their firewall-protected servers to the internet.
What delivery services are available?
At checkout the system will present the available delivery methods with times and prices so that you can choose your preferred method.
UK orders are posted for FREE using 1st class letter post or ParcelForce 48. If you require the goods quickly, select the ParcelForce 24 service. (A small processing charge will be added).
Overseas orders are sent by airmail, or Parcel Force (Euro 48 or International Scheduled depending upon destination). If you require a signature at the destination select Airmail International Signed For or a ParcelForce service (all ParcelForce services are tracked). Please allow between 2 and 12 days for delivery depending upon location and service.
Is there a discount for orders consisting entirely of printed-paper?
There is a discount for airmail parcels between 2kg and 5kg consisting entirely of Printed Paper. Please select this service ONLY if your order contains just printed-paper (books, pamphlets, posters) otherwise your order might be delayed.
Will all my products be delivered together?
We will try and deliver all similar items together. However, sometimes it is necessary to pack items separately.
How do I get a copy of my order/invoice?
The shop will automatically email you a copy of your order. If it fails to arrive you can print a copy of the order by going to your Order History, available on the right-hand side menu. The Order History is kept for six month.
Your invoice will be sent with the order.
How do I know whether you have a product in stock?
We do our very best to only show products that are in stock on this site. Sometimes, however, popular products do go out of stock and there is a short time lapse before we can update the site.
In the unlikely event that you are able to submit an order for a product that is out of stock, we will contact you by e-mail or telephone.
Why do I need to register?
By Registering it allows the shop to remember your details for the next time you visit so you don’t have to type them in again.
It allows you to securely look at your current and previous order details.
If you’ve not used the IDTA Shop before the system will ask you to Register. You will need to fill in your details and also think of a user name and password. If you’ve used the shop before, login using the user name and password that you previously set up.
How do I register?
- Create an account by clicking ‘Login/Register’ at the right hand side of the screen.
- Follow the prompts to complete the registration form.
What if I need to change my details?
You can update your personal details at any time:
- Log in to ‘Login/Register’ at any time to change your details.
- Check and, if necessary, edit your details each time you purchase.
What if I forget my password?
- Click ‘Recover Password’ at the right hand side of the screen.
- You will be asked for your email address.
- An email with further instructions will then be sent to you.
What is my Wish List?
If you would like to buy an item, but not just yet, save it in your wish list. The list will be there to remind you when you next visit the shop.
You can email the list to your friends to show them what you would like.
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